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DELIVERY & RETURNS

 

 

 

Delivery Info

 

Rat Race online offer FREE UK, standard delivery on all orders.  

 

 

We will despatch your order within 3-5 working days after reciept of your order.

If in any event there is any delay we will contact you.

 

RETURNS & EXCHANGE INFO

 

Rat Race hope you are happy with your purchase and if in an unlikely event you are not and would like to return or exchange your item, please email sales@ratracemargate.co.uk and we will send you a returns form to be completed and returned in the package with your item(s)

 

Items must be returned within 14 days of receipt.

 

If your item is damaged or faulty upon delivery please contact us immediatly so we can resolve the issue.

Please allow up to 7 working days from when we recieve the item to process the return.

 

The return postage cost must be paid by the customer whether the item is being sent back for an exchange or refund and is to be sent recorded delivery service with proof of delivery.

If you are returning an item that is faulty, or for any reason that is a mistake on our part we will pay the cost of the return postage.

Returned items that are for exchange or refund must be in re-sellable condition, unworn and with its original labels still attached: We reserve the right to offer a refund.

 

We endeavour to despatch all orders in original packaging. However on some occasions certain items may be despatched in non-branded packaging.

 

The above does not affect your statutory rights.